We hope that any product that you purchase from Fineline Frames will meet your expectations. However, should you wish to return an item then we offer a refund or an exchange service but we do ask the following:
– Please ensure that all products are returned to us within 14 days of receipt. Returned items must be in outstanding condition, with no handling marks, tears and any other marks and be in their original packaging so that they can be re-sold. (Goods which are not returned in a saleable condition may be refused a refund or exchange.) Please call or email prior to returning the item.
– If the item is faulty when delivered, return the item to us and we will offer a refund or a replacement product. Please call or email us first.
– If you receive a faulty item, we’ll refund the cost of posting it back to us on receipt of proof of cost of postage (up to £25). If an item is simply no longer wanted or you wish to change it for something else, you’ll need to pay to post it to us. Replacement goods are posted free. Please use recorded delivery to return items to avoid any losses.
Upon receipt of the goods we shall email you within 24hrs to advise you of this.
Under the Consumer Protection (Distance Selling) Regulations you have a statutory right to cancel your order and receive a full refund (delivery up to standard rate only). You may cancel your order up to and including the seventh day after receipt of the item(s).
If you cancel before we have sent the Goods, we will refund to you the price of the Goods and the cost of delivery, if any.
If you cancel after we have despatched the Goods, we will refund the price of the Goods only.
If you cancel your order after we have despatched the Goods, you must return them to us within 7 days in the same condition in which you received them. We cannot refund your money if the Goods have been opened.
You are responsible for the cost of returning Goods.
Notification of cancellation must be in writing either by letter or email.
We will refund your money within 30 days.
This does not affect your rights in the event that the Goods are faulty.
Fineline Frames does not disclose buyers’ information to third parties as we respect your privacy. This policy covers the use of personal information that we collect when you use our web site.
To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock which confirms encryption is active and your information is secure.
From time to time, you may be asked to submit personal information about yourself (e.g. name, address, phone number or email address) in order to receive or use our services. By entering your details, you enable us to provide you with the products and services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information we will act in accordance with current legislation.
We may contact you for promotional purposes, such as notifying you of new products and services on our website, unless you specifically ask not to be contacted for such purposes.
We endeavour to ensure that the information contained on this website is as true and accurate to our knowledge, however we cannot give any warranty to that effect, other than trusting a valued source. We cannot be responsible for the consequences of reliance on that information. However, this disclaimer is not intended to affect your statutory rights. Please note that we cannot accept any responsibility for the contents of materials viewable from this site, which are not provided or maintained by us.
If you have any further queries with the regards to the above, please do not hesitate to contact us.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes